Do all of your diving and snorkeling masks come with a strap?
While the strap may not be visible in all product pictures, all of our masks definitely come with a strap attached.
Do all of your masks and goggles come with a box?
Yes, all of our individual masks and goggles come with a protective box to prevent scratches and crushing during transit. You can keep it for use as a storage box! Masks and goggles that come as part of a snorkeling set may be packaged differently.
How do I know what size wetsuit to order?
Please consult the sizing chart tab for the suit you are considering before making your purchase. If you are trying to decide between two sizes, always go with the larger of the two sizes. If you have questions about the sizing chart or need further assistance, please use the contact form at right to get in touch.
I picked the right size based on the sizing chart; how come my wetsuit is so tight?
First, remember that wetsuits are supposed to fit very snugly in order to keep as much water out as possible. Second, as with any garment, fit can vary by brand. Our size charts accurately describe most of the products we carry, but because bodies come in all shapes and sizes individual fit can vary.
If you are trying to decide between two sizes, always go with the larger of the two sizes.
Click here to view our Wetsuit Buyer's Guide.
Help! I don't know what I should choose.
No problem! Use the contact form at right and we will be happy to answer any questions to assist you with your purchase.
Why does it take an extra 2-3 days to get a prescription mask or goggles?
Extra time is needed to customize your lenses, install them and perform quality assurance testing for leaks. Spending a little extra time on these important details ensures your mask or goggles will provide you with worry-free use.
How can I find out which optical lenses to order for my prescription mask or goggles?
A Lens Calculator is provided toward the middle of each prescription mask or goggle product page. Use the provided drop-down boxes to make your selections according to your optical prescription, then click on Calculate Your RX Lenses to get the recommended lens selections.
You may also use the contact form at right for further assistance.
I lost the buckle or snorkel holder for my Seavenger set; can I get a replacement?
No worries! You can request the needed replacement part(s) by using the contact form at right If possible, include the model number of your snorkel in the body of your email.