Return and Warranty Policy


 Return & Warranty Policy

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We can accept returns for a full refund up to 90 calendar days from the date of your order. All returned products must be unused and include all original packaging, pamphlets, and inserts (if applicable). Shipping costs to return the item are not included unless the item shipped to you was the incorrect item or is defective.

In the case that a returned product qualified the customer for a promotional “free gift”, the free product must also be returned or a deduction equal to the current retail price of the free item will be applied to the refund amount.

To return, simply write the return reason on the packing slip, enclose in the box, and pay for the return shipping through a mail service of your choice.

Shipping address for returns:
709 E. Cedar Street
Ontario, CA 91761



Shop 709 stands behind the quality of our products and the satisfaction of our customers. Products purchased directly on the Shop 709 website carry a one-year warranty against manufacturing defects, starting from your date of purchase. Warranty coverage applies only to product defects in manufacturing. Product damage resulting from wear and tear is excluded from all warranty coverage. In addition, products purchased in used condition are excluded from warranty coverage.

If you believe you’ve received a defective product from Shop 709, please contact us directly. Include photos showing the damage, as well as proof of purchase. We will reply with instructions for return of the defective item(s). Our Customer Service Department reviews each return request carefully. Items that are approved for warranty coverage will be repaired or replaced with a reconditioned item.

If you have any questions about our Return or Warranty Policy, you can use the Contact Us form at right or call us (909-923-8050, Mon – Fri, 8:00am – 4:30pm PST).



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